Refund policy

Refund Policy

Last updated: October 20, 2026

Our 90-Day Money-Back Guarantee

Try Nourela Neuropathy Relief Patches for 90 days. If you don't feel a difference, email us and we'll refund the full price you paid for your patches. You don't need to send anything back, and you can use every patch.

  • The 90 days start on the day your order is delivered. We use the carrier's tracking to confirm the delivery date, so shipping time never counts against you.
  • It covers your first order, including any extra patches you added right after checkout, or the first delivery of a Subscribe & Save subscription.
  • One guarantee claim per customer.
  • We refund the price you paid for the patches. Shipping is free, so there's no shipping to refund.

How to claim: email support@nourela.com within 90 days of delivery, with your order number and "Guarantee" in the subject line. We'll confirm within 1 business day and issue your refund.

Subscription Renewals

If a Subscribe & Save renewal is charged and you didn't mean to continue, contact us within 7 days of the charge. We'll cancel your subscription and refund that renewal in full, and you don't need to send it back.

You can skip, pause or cancel your subscription yourself at any time before your next renewal date. See our Subscription Policy.

EMS Foot Massage Pad: 30-Day Limited Warranty

Nourela warrants the EMS Foot Massage Pad against defects in materials and workmanship for 30 days from delivery. If it arrives faulty or stops working in normal use during that time, email support@nourela.com with your order number and a short photo or video showing the problem. We'll send you a replacement or refund the price you paid for the pad. This warranty doesn't cover damage from misuse, accidents, water or not following the instructions.

The 90-day money-back guarantee applies to the patches only.

Damaged, Lost or Stolen Orders

If your package goes missing in transit, see "Lost Packages" in our Shipping Policy for what we cover and how to report it.

Wrong Item

If we send you the wrong item, contact us within 7 days of delivery and we'll send the right one at no cost to you.

How Refunds Are Paid

  • Refunds go back to your original payment method, in US dollars.
  • We issue approved refunds within 2 business days. Your bank may take 5 to 10 business days to show the refund.
  • If your card is billed in another currency, your bank sets the exchange rate on the refund.

Returns

You don't need to return patches to use our guarantee. We don't accept other returns of patches, because they're a personal-care item we can't resell. Please contact us before sending anything back, as we can't process items sent without a request.

Questions

Email us at support@nourela.com. We reply within 1 business day, Monday to Friday.