Shipping Policy

Where We Ship

We currently ship to addresses within the United Kingdom. If you have any questions about shipping, please get in touch through our contact page before placing your order.

Processing Time

All orders are processed within 1 to 3 business days of being placed. Orders are not processed or dispatched on weekends or UK bank holidays.

If we are experiencing a high volume of orders, processing may take an extra day or two. We will notify you by email if there is a significant delay with your order.

Shipping Times

Destination	Estimated Delivery
United Kingdom	5 to 10 business days

These times are estimates from when your order is dispatched, not from when it is placed. Add 1 to 3 business days for processing.

Shipping Cost

Delivery is free on every order, with no minimum spend.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after dispatch.

If you have not received your tracking information within 5 business days of ordering, get in touch through our contact page and we will look into it.

Taxes and Duties

All prices are shown in pounds sterling and include any taxes due. You will not be asked to pay customs charges, import duties or handling fees on delivery for orders shipped within the United Kingdom.

Delivery Issues

Lost parcels. If your tracking shows your parcel as delivered but you have not received it, please check with neighbours, and any safe place or porch your courier may have used. If it still has not turned up after 3 business days, get in touch and we will investigate or arrange a replacement.

Damaged in transit. If your order arrives damaged, or the wrapping or seal is broken, get in touch through our contact page with photos of the damage within 14 days of delivery. We will arrange a replacement at no cost to you.

Wrong address. Please double check your delivery address before placing your order, as we are unable to change it once an order has been processed. If a parcel is returned to us or lost because an incorrect or incomplete address was provided, you are responsible for the cost of reshipping it to a corrected address.

Multiple Item Orders

Where you order more than one bar, your order may arrive in more than one parcel and on more than one day. Each parcel will have its own tracking number. If part of your order has not arrived within the estimated delivery window, get in touch and we will chase it for you.

Delays Outside Our Control

We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control. All delivery times are estimates only and are not guaranteed.

Questions

For any shipping or delivery questions, reach out any time through our contact page. We reply within 24 hours, Monday to Friday.